Cancellation and Refund Policy
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-If a traveler cancels a reservation before the start of the trip, cancellation fees may be charged depending on the timing of the cancellation notice.
-Business hours are from 09:00 to 18:00 on weekdays (excluding Saturdays, Sundays, and holidays), and cancellations outside of business hours will not be processed and will be excluded from the cancellation fee calculation.
-The cancellation time is based on the time recorded in the 'My Page' section when canceling the reservation.
-For changes to the reservation details, please contact the inquiry center ([email protected]) to discuss the changes.
-Refunds are not possible for no-shows or tardiness on the day of the trip.
-Dates and times are based on the local time of the service destination (or service location).
-Additional fees may be charged for overseas card payments or overseas bank transfers.
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Category |
Cancellation and Refund |
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Cancellation before the start of the trip: A cancellation fee will be charged based on the time elapsed from the start of the trip. |
- Cancellation made 3 days prior to the start of the trip will result in a 100% refund of the travel fee. |
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Cancellation during the trip |
No refund will be provided. |
Reservation Changes and Cancellation (My Page)
-Cancellations can be made within 48 hours of the reservation (starting from 00:00), but Saturdays, Sundays, and holidays are not included in the cancellation period.
-Customers who have made a payment through a bank will have their cancellation request received and processed for a refund after confirmation by a responsible party.
-Refunds for card payments may take 3 to 4 business days depending on the card issuer, and bank refunds may take 2 to 3 business days during business hours.
These terms and conditions will apply from March 01, 2023.
